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Verification Documents

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Raquel
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Our Trust & Safety team may request additional documentation in order to verify your payment account. Documentation can be uploaded directly to your WePay account by logging in to https://wepay.com/login and clicking on the prompt at the top of the page.

Authorize.net users may log in to https://home.wepay.com and click on the prompt at the top of the page.

  1. 🇺🇸 USD Businesses and Organizations
  2. 🇺🇸 USD Individuals
  3. 🇨🇦 CAD Businesses and Organizations 
  4. 🇨🇦 CAD Individuals

🇺🇸 USD Businesses and Organizations 

(LLC, Corporation, Non-Profit, Unincorporated Association)

If you are prompted to provide additional documents to verify a USD account as a Business (LLC/ Corporation) or Organization (Non-Profit/Unincorporated Association), please upload official documentation issued by a governmental body (such as an EIN letter) that displays your business/organization's name and business/organization's address -- or business/org. name and EIN / Tax ID # -- exactly as it had been entered when setting up your WePay account.

Acceptable documentation includes:

  • IRS 501(c)(3) determination letter
  • Partnership Agreement (LLP, LP)
  • Trust Agreement and Amendment
  • Articles of Amendment/Restated (Designation/Merger)
  • Business License (Sole Proprietorship)

or

One of the following:

  • Articles of Incorporation / Certificate of Incorporation
  • Articles of Organization / Certificate of Organization

and

One of the following:

  • A utility bill bearing the name and address used to verify the account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify the account: Bank, credit card, property tax bill, HUD, mortgage, or HOA

 

If your documentation bears an address different from the address used to verify your account, please also upload one of the following documents: 

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA
  • A rental or lease contract for your organization bearing the name and address used to verify your account

 

If you have been asked to verify Proof of Affiliation, please upload one of the following:

  • Company Letterhead
  • Organizational Chart
  • Business Card

The document provided must display the controller’s name on the account, as well as the business/org. name and the controller's connection to said business/org.

 

If you believe that your WePay payment account does not list your correct business or personal information, you may submit a request to reset your account so that you may make any necessary corrections:

https://support.wepay.com/hc/en-us/requests/new 

 

🇺🇸 USD Individuals (Sole Proprietor)

If you are prompted to provide additional documents to verify a USD account as an individual, please upload one of the following documents:

  • An unexpired US driver’s license with photo
  • An unexpired US state or government-issued photo ID
  • An unexpired US Military or Veteran photo ID
  • An unexpired US Tribal or Bureau of Indian Affairs photo ID

or

One of the following:

  • An unexpired US passport with photo

  • An unexpired US passport card with photo

  • US Birth Certificate

  • Social Security Card

  • An unexpired US Permanent Resident Card with photo (also known as the Green Card or Resident Alien card)

    Beneficial Owner only: 

  •  An unexpired Matricula Consular Card (non-US citizen)

  •  An unexpired foreign passport (non-US citizen)

and

One of the following:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA

 

If your documentation bears an address different from the address used to verify your account, please also upload one of the following documents:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA
  • A rental or lease contract for your current residence bearing your name and the address used to verify your account

If you believe that your WePay payment account does not list your correct personal information, you may submit a request to reset your account so that you may make any necessary corrections:

https://support.wepay.com/hc/en-us/requests/new 

 

 🇨🇦 CAD Businesses and Organizations

(LLC, Corporation, Non-Profit, Unincorporated Association)

If you are prompted to provide additional documents to verify a CAD account as a business or organization, please upload official documentation issued by a governmental body that displays your business/organization name and business/organization address exactly as it had been entered when setting up your WePay account.

Acceptable documentation includes:

  • Articles of Incorporation / Articles of Association
  • Corporate Profile Report
  • Corporate Annual Government Filing
  • Business License Certificate
  • Joint Venture Agreement
  • Corporate Amalgamation Document/Agreement
  • Business License (Sole Proprietorship)

or

One of the following:

  • Certificate of Status / Certificate of Good Standing / Certificate of Compliance / Certificate of Existence
  • Partnership Agreement

 

and

One of the following:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA
  • A rental or lease contract for your organization bearing the name and address used to verify your account

 

If your documentation bears an address different from the address used to verify your account, please also upload one of the following documents:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA
  • A rental or lease contract for your organization bearing the name and address used to verify your account 

 

If you have been asked to verify Proof of Affiliation, please upload one of the following:

  • Company Letterhead
  • Organizational Chart
  • Business Card

The document provided must display the controller’s name on the account, as well as the business/org. name and the controller's connection to said business/org.

 

If you believe that your personal or business information has been incorrectly entered into WePay, you may submit a request to reset your account so that you may make any necessary corrections:

https://support.wepay.com/hc/en-us/requests/new

 

 🇨🇦 CAD Individuals (Sole Proprietor)

If you are prompted to provide additional documents to verify a CAD account as an individual, please upload:

  • An unexpired Canada driver’s license with photo

or

One of the following:

  • An unexpired Canada passport with photo
  • Certificate of Canadian Citizenship (Paper document or card but not a commemorative issue)
  • An unexpired Canada Permanent Resident Card with photo
  • An unexpired Canadian Health Card
  • Canada Birth Certificate
  • An additional document or unexpired card issued by a government agency of Canada bearing the individual’s photograph and signature
  • Social Insurance Number Card

and

One of the following:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA

 

If your documentation bears an address different from the address used to verify your account, please also upload one of the following documents:

  • A utility bill bearing the name and address used to verify your account: Electric, gas, water, phone, cable, alarm, or HOA
  • Statements bearing the name and address used to verify your account: Bank, credit card, property tax bill, HUD, mortgage, or HOA
  • A rental or lease contract for your current residence bearing your name and the address used to verify your account

If you believe that your WePay payment account does not list your correct business or personal information, you may submit a request to reset your account so that you may make any necessary corrections:

https://support.wepay.com/hc/en-us/requests/new 

 

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