Submit a request

Please select one of the options below:

Your account number is listed below the account name on the top right corner of your Merchant Account.

The Closure/Denial reason will be listed in the email you received from our Trust & Safety team. If you have trouble finding this info, select 'Not Sure'

Please enter the details of your request. A member of our support staff will respond as soon as possible. To ensure quicker resolution, please be sure to enter the email address used to register your account with us in the "Your email address" section.

Before submitting, please confirm you've attached the required documents outlined here:

Add file or drop files here