Get help with your WePay or Chase Payment Solutions account
Select the type of account from the dropdown below, choose a category, and let us know your name and a description of your request.
If your account was not moved to J.P. Morgan Payments or Chase Payment Solutions, we recently mailed a check to the address registered with us for the remaining balance in the account. The check amount is in the full balance left in the account, bringing the balance to zero. If you still need help, continue filling out the form and send us an email.
Transactions on the WePay platform have stopped. This means refunds can no longer be issued via WePay. If your WePay account has been closed, you will need to refund your customer via other means outside of WePay, such as cash or check. If your account was transferred to Chase Payment Solutions or J.P. Morgan Payments, and you need help issuing a refund out of your transferred account, continue filling out the form to contact our support team.
You may have received two Forms 1099-K for Tax Year 2025 because your WePay account was migrated to Chase Payment Solutions or J.P. Morgan Payments (collectively Paymentech, LLC). The Form 1099-K issued by WePay, Inc. reflects your sales for Tax Year 2025 within the WePay platform. The Form 1099-K issued by Paymentech, LLC reflects your sales for Tax Year 2025 within the Chase Payment Solutions or J.P. Morgan Payments platforms. For questions, please contact your tax professional.