2-Step Verification FAQ

Do I need 2-Step Verification if I have a strong password?

Unfortunately, even a strong password can be stolen if you are using the same password on multiple sites. 2-Step Verification can protect your account, even if your password is stolen, by adding a second level of protection—a special one-time code generated on your mobile phone or sent to you by WePay via SMS.


How does 2-Step Verification work?

With 2-Step Verification, you protect your account with two layers of security: your password (something you know) and your phone (something you have). Every time you log in from a new computer or device, we will ask you to enter both your password and a specially generated code that will be sent to you via SMS text message or generated on your mobile phone. You can also choose to to have WePay remember the new computer, which will not require entering a code the next time you login from that computer.


Should I always trust all the computers I login from?

If you access your account from a public computer (like in a library) or from a computer that others have access to, then you should not trust the computer. You will still be able to login and access your account during the current session.


What if a trusted computer or device was lost or stolen?

If a trusted computer or device was lost or stolen, then you should immediately log in to your account from another computer, go to "My Profile" (accessed by clicking on your name in the blue header bar), then going to the "2-step Verification" tab. Find the appropriate device and “forget” it. This will ensure that entering a verification code will be required the next time someone tries to login to your account from that device.


What if my phone was lost or stolen?

If your phone was lost or stolen, then you should contact your cell phone carrier and notify them about the accident. Your cell phone carrier will disable your lost or stolen phone and stop sending SMS text messages to it. After that, you will get a new phone configured for the same phone number and you can continue to use it with for 2-Step Verification. 

If you are a GoFundMe customers and would like to update your 2-Step Verification, please contact them at www.gofundme.com/contact and they can assist you. If you are with one of our other partners and need an update, send us a message by selecting ' Submit A Request' at the top of this article.


What if my phone number changes?

If your phone number changes, then you can configure your new phone number to receive 2-Step Verification codes in the future by going into the "2-step Verification" settings section.


What if the code hasn't arrived?

If you are a GoFundMe customer who is trying to log in and the code isn't arriving, contact GoFundMe at www.gofundme.com/contact.

If you are with one of our other partners, contact us by selecting ' Submit A Request' at the top of this article and we can assist you. This will allow you to login and you can double-check to ensure you entered the correct phone number. 

You also have the option of installing Google Authenticator to receive the codes, as opposed to having it send via text message. You can learn more about Google Authenticator on Google's site.

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