Credit not Processed
Credit Already Issued on Returned Merchandise or Service Cancellation
- Documentation and date from when the credit was issued
Returned Merchandise or Service Cancellation Inconsistent with your Disclosed Return or Cancellation Policy
- Documentation showing that the cardholder was aware of and agreed to your policy
- Specifically, the cardholder’s signature must appear on a sales receipt or other document stating your return policy
Card Charged After Payment was Canceled
- Signed contracts, agreements or terms of service
- Refund policy
- A screenshot displaying the policy as located on your website - please include the browser URL in the screenshot
Card Charged After Subscription was Canceled
- Contract, Terms of Service and/or Refund Policy that states the terms of the subscription agreed to by the cardholder at the time of the transaction
- Entire document must be made available to cardholder prior to checkout
Products not Delivered or Defective
Labor/Services not Delivered
- Signed contracts, agreements or terms of service
- Proof of the service rendered
- Correspondence with the cardholder (emails, texts)
Shippable Merchandise not Delivered
- Signed contracts, agreements or terms of service
- Tracking numbers and/or delivery confirmation (sign into your carrier's website to supply full URL address information)
- Correspondence with the cardholder specific to the delivery (emails, texts)
Digital Product not Delivered
- Signed contracts, agreements or terms of service
- Proof of digital receipt to cardholder’s e-mail address
- Logins with the I.P. and access information
- Correspondence with the cardholder (emails, texts)
Product/Service not as Described or Defective
- Signed contracts, agreements or terms of service
- Refund policy
- A screenshot displaying the policy as located on your website - please include the browser URL in the screenshot
- Itemized receipt
- Proof of work, or detailed condition of product or service
- Description of the item with an image of the item
- The URL should be present if on a webpage while taking the screenshot
- Available information on damage during shipment
- Digital Services: Logins with the I.P. and access information
- Correspondence with the cardholder (emails, texts)
Additional Chargeback Types
Charge not Recognized by Cardholder
- Signed contracts, agreements or terms of service
- Itemized Receipt
- Correspondence with the cardholder (emails, texts)
Chargebacks Related to Donations
- Correspondence with the cardholder (emails, texts)
Duplicate Billing
- Separate receipts for each transaction
- Proof that products/services from each transaction have been delivered