Why is my account balance negative?

Why is my account balance negative?

When a chargeback is created, your merchant account will automatically be debited for the disputed amount. 

If there aren't enough funds in your merchant account at the time of a chargeback, then WePay may deduct that money from your incoming payments or debit your bank account or credit card on file.


Why is my account debited before I respond to the chargeback?

When you receive a chargeback, the chargeback amount is automatically debited from your merchant account. This happens because funds are needed to cover the cardholder’s refund, which generally happens immediately once a chargeback has been requested. If you win the chargeback, these funds will be returned to your WePay merchant account.

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