Why did my payment fail?

If you receive notification that a payment you made has failed, this means we were unable to fully process your transaction. This can happen for a variety of reasons, including:

  • We couldn’t verify the information used to submit this payment. For example:
    • Incorrect billing name, address, or zip code
    • Expired card
    • Invalid CVV / CSC
  • Your card issuer declined the payment due to insufficient funds or other blocks on your account.
  • This merchant’s WePay account is currently deactivated or not processing payments.
  • The payment was for something that violated our Terms of Service.
  • Our Trust & Safety team needs more information about this payment.

If you’re not sure why your payment failed, please reach out to our Support team. We’ll be happy to help!

Was this article helpful?
2 out of 29 found this helpful