My payment was declined, but I still have a charge on my card

If you've received notification that your payment has been declined, but you still see a charge on your statement, most likely it's just a pending authorization.

This means that the payment has not been processed, and that pending charge will fall off your statement in 1-7 calendar days.

If the authorization remains on your statement for longer than 1-7 calendar days, you may reach out to our support team using the link below (Mon-Fri 9:00AM-9:00PM EST): 

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