If you've received notification that your payment has been declined, but you still see a charge on your statement, most likely it's just a pending authorization.
This means that the payment has not been processed, and that pending charge will fall off your statement in 1-7 calendar days.
If the authorization remains on your statement for longer than 1-7 calendar days, you may reach out to our support team using the link below (Mon-Fri 9:00AM-9:00PM EST):