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Return Policy

Return Policy

To minimize customer confusion, we recommend that you create a short and simple return policy.

“No returns” is not a return policy. Merchants should provide customers with an option if they are unsatisfied with the product or service. For example, you may offer the ability to exchange the product; provide store credit; or provide additional services.

Make sure your return policy is clearly shown on your website (WePay recommendation: include this on the checkout page). All customers should see the return policy prior to purchasing, and ideally would click to agree to the policy during checkout. In addition, we recommend that merchants present some high-level bullet points on their refund policy on the checkout page.

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