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  1. WePay Help Center
  2. I accept payments

I accept payments

From questions about your managing your money to setting up your account - we're here for you.

My Account Has Been Impacted by COVID-19

  • Information About Jumpstart Reserves on Your Account Due to COVID-19

My account

  • Verification Documents
  • How do I transfer my account?
  • 2-Step Verification FAQ
  • Why do you need my social security number?
  • How do I reset my password?

Managing my payments

  • Why did a payment fail?
  • How do I issue a refund?
  • When will my money be deposited?
  • How long do payments take to clear?
  • Merchant Appeals

Chargebacks and Disputes

  • What is a chargeback?
  • Documentation Needed Based on Chargeback Type
  • How do I see the status of my chargeback?
  • How do I reduce my chances of getting a chargeback altogether?
  • Why is my account balance negative?
  • Can you cancel the chargeback or reverse it?

Deposits

  • Deprecation of Check-based Settlements
  • What are Jumpstart Reserves?
  • What is a Deposit Limit (reserve / settlement limit)?
  • Why are my funds being held in the deposit limit?
  • How do deposit limits work?
  • How do I adjust my deposit limit?
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