WePay account Administrators may invite as many Moderators to their payment account as desired. Moderators are members of the payment account with read-only access which grants them the ability to view transaction history and generate reports.
Moderators cannot take any action on the account, or request via WePay Support that any action be taken on behalf of the Account Administrator.
Actions a Moderator cannot take includes, but is not limited to:
🚫 Issuing refunds
🚫 Requesting that WePay Support issue refunds
🚫 Updating banking information
🚫 Adding new members to the account
Actions a Moderator can take includes:
✅ View transaction history
✅ Generate reports
✅ Reach out to WePay Support for general transaction/account-related information
How can I add a Moderator?
If you are the Administrator on your WePay payment account, you may add as many Moderators to your account as necessary by following the steps below:
- Log in at https://wepay.com/login
- Click “Settings” on the left
- Click the “Members” tab at the top
- Enter your email within the field next to "Add member"
- Enter the new email and click “Invite”
If you are unable to add a Moderator to your payment account or have any questions or concerns, you may reach out to WePay Support using the link below (Mon-Fri 9:00AM - 9:00PM EST):