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Why is my account showing a negative balance?

Your account balance will go negative if you have received disputes or chargebacks against your account and do not have enough funds available or in reserve to cover them.

To address the negative balance in your account, WePay will debit your attached bank account for the full amount of the deficit. If there are insufficient funds in that bank account, please change your primary bank account in "My Profile" (found by clicking your name in the top blue bar) to one with available funds. WePay will debit your bank account for a period of time in an attempt to recover the lost funds.  

It is important that you address the deficit in your account, otherwise the account may be reported to a third party collection service. The third party collection service may report your debt to credit bureaus. If you would like to setup a payment plan to address the negative balance, please submit a support request from the link below and someone from the Support team will assist you!

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