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What is a chargeback?

A chargeback occurs when a credit card holder contacts their bank or credit card company to dispute a charge on their account. Common reasons for chargebacks include:

 

  • The cardholder doesn’t recognize the charge or recipient on their statement.
  • The cardholder did not receive the product or service.
  • The cardholder was unsatisfied with the product or service.
  • The cardholder’s credit card was stolen or used without their permission.

 

When a chargeback is issued, the total amount of the chargeback is removed
from the Merchant’s WePay account and all collected fees are reversed.  These fees include the per transaction fees collected by WePay, and any fees that the Partner might collect as part of their platform.  Additionally, the state of the checkout object will update to “charged back” and trigger an IPN.

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